Customer testimonials (Unsolicited)

Risk-Free Guarantee

• We want our customers to feel 100% comfortable buying sound effects from our site, so within 30 days we will re-credit your account for any sound that you don't end up using. If you can't successfully import the sound into your project, if you are unable to successfully download your sound, or if you - for any reason - simply don't end up using the sound you purchased, please contact us within 30 days and let us know. We will re-credit your 1soundfx.com account for your purchase, The credits will then be available in your 1soundfx.com account for future purchases. If you haven't used any of your payment, we can also refund your money.

How do I download your Weekly Free Sound Effects?

• Access to the weekly Free Sound Effects are provided from within your user account. Create a free user account with us, log in, and you will see "Free Downloads" as one of the options in your user area. 5 new free sounds are made available each week.

How do I buy a sound effect here?

How do I download a sound that I purchased?

• Purchased sound files are available for you to download instantly after purchase. There is no waiting time, and you do not need to receive any email from us. After purchase, go to "My Account" and from there click on "My Downloads". There you will find your purchased files, ready to download. Our site also sends out an automated email to you with instructions on how to download.
  

I downloaded a sound, but now I can't find it on my computer

• We do not decide where on your computer a downloaded file will end up. This is a setting that is made on your computer and it is outside of our control. If you can't find a file after you've downloaded it, look in your web browser's "Settings", "Tools" or "Options" pages and look for a setting that determines where downloaded files will be stored.
  
  
  • In FireFox (v.3), click on the "Tools" menu and select "Options" from that menu. Find the "General" screen and there is a setting there for "Downloads"; e.g. where to store downloaded files, whether to ask for location each time or just save them to a pre-determined folder.
    
    
  • In Google Chrome, click on the wrench tool in the top right-hand corner of the browser, and choose "Options" from that menu. Then choose "Under the hood" in the menu on the left-hand side, and on that page you will find "Downloads - Download settings" where you can see and change the folder for downloaded files.
    
    
  • In Internet Explorer (v.8), there is no actual screen or setting but you can view or change the default download directory for downloaded files by editing the Windows registry as per the instructions given on this page. Also, files downloaded with Internet Explorer usually end up in the "Temporary Internet Files" folder which can be found under C:\Documents and Settings\(Your name)\Local Settings\Temporary Internet Files

   

I downloaded a sound, but it doesn't work / doesn't play. (24-bit / 16-bit audio)

• If some sounds work okay for you, but other sounds don't work, don't play, or won't import into your application -- then it's probably because those sounds that work ok are in 16-bit resolution, whereas those sounds that don't work for you are in 24-bit resolution.
  
  
• 24-bit sound files are in a higher sound quality, recorded and created to a higher technical standard than the "old fashioned", CD-quality, 16-bit sounds. On our site, most sounds that were created before 2007 are sold in 16-bit format, but sounds that were created from about 2007 onwards were recorded and mastered in 24-bit audio. Because of the higher bit-rate, they sound better. They have more depth and clarity than the trusty old 16-bit format.
  
  
• The vast majority of programs can now play and import 24-bit audio files just fine. But a few programs are still unable to handle 24-bit files. For example, iTunes and QuickTime player can play a 24-bit audio file just fine, but Windows Media Player cannot. And whereas Sony Vegas Studio can use 24-bit audio files just fine, Pinnacle Studio cannot.
  
  
• If you have purchased a sound file from us in 24-bit audio and you need to "downgrade" the sound to 16-bit so that it will work better, you can download a free audio conversion program called SRCDrop from here: http://www.rarewares.org/others.php#srcdrop. Download, unpack and run the program. You'll see a little window with a sound wave displayed in it. Right-click in this window and choose "SRC resampling options" and you'll see a window with various settings. Set "Output BitWitdth" to "16-bit PCM", and click Accept. Now, just drag and drop any 24-bit sound files into this little window, and they will quickly be converted to 16-bit. There are also other options such as converting from 48000 Hz frequency to 44100 Hz, and various options for automatically adding things to the filename etc.
  

How long do my Credits last? When do they expire?

• Credits purchased on our site NEVER expire. We feel that's part of what makes our site better than much of our competition. On many other sites (famous stock photo sites, stock footage sites and stock audio sites) your Credits actually expire after one year. If you haven't used the credits in this time, they are simply deleted from your account. But here at 1SoundFX.com your credits never expire. They are yours for life.
  

Do you offer a monthly subscription option?

• No, but we feel that our Credits system replaces the need for any Subscription based option. Want the freedom of just coming to our site and downloading any sound you need, any time? Then just buy, say, 200 Credits! With a large amount of Credits on your account, you can just come in and pick sounds that you want any time, without having to go through a payment process each time.
  
  
• With a Subscription model, you're paying even when you're not downloading anything. Our Credits system combines the ease of not having to make payment each time, whilst also not paying for any service that you aren't always using. For example, $699 will buy you 1,000 Credits. That should pretty much last you for life. And if there is a period of, say, 6 months when you're not buying any sounds, then you aren't paying anything either. Your credits are left untouched until you come back and start downloading sounds again.

License Terms for use of purchased sounds

• After licensing a sound file from this website, you may use this sound file within your own project; such as a video, film, video game, multimedia presentation, slideshow, website, Flash animation, info-kiosk, and other audio-visual projects.
  
  
• You may not re-distribute the sounds by themselves. You may not post the sounds for download from a website, FTP site or similar.
  
  
• You may make a backup copy of the sounds for your own use and for use within your company. You may however not copy, lend, hire, or re-sell the sounds to any other person or company.
  
  
• You may change the sounds as you wish by processing them, layering them, mixing, cutting, chopping, warping, morphing, and so on, and use the resulting sound in your projects. You may however not re-sell or license out the resulting sound files, because they are based on our raw material and as such, they are partly ours.
  
  
• The ownership of the sounds remain with the original copyright owners, even after you buy them. You are really Licensing the sounds, not buying them. You are obtaining a License to use the sounds, as much as you want, in as many different projects as you want, forever. The license lasts in Perpetuity, which in plain language means forever.
  
  
• Disclaimer of consequential damages: 1SoundFX.com are under no circumstances liable for any damages, consequential or incidental, arising out of the use of the audio or inability to use the audio including without limitation, computer failure, work stoppage or any other damages, even if advised of the possibility of such damages. Because some states and countries do not allow the exclusion for limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
  
  
• Limitation on liability: 1SoundFX.com's liability shall in NO event exceed the actual price paid for the license.

How do I get the sounds into my cellphone / mobile phone to use them as ringtones?

• Unfortunately, we cannot help you with this. We just sell you the sound files. The sounds come as WAV files which is the most commonly used sound file format in the world. The sounds can easily be converted from WAV to MP3 (Google search "WAV to MP3") and the sounds can be used as ringtones with all mobile devices / cell phones / mobile phones. However, with thousands of phone models available, we cannot give you instructions on how to install a sound as a ringtone on your phone. Please refer to the instruction booklet that came with your phone or mobile device, or ask for help where you bought the device.

Privacy Statement

• When you create an account with us, we ask you for your name, email address, postal address and telephone number. None of this information will be shared with any other company, under any circumstances.
  
  
• The postal address and phone numbers are only asked so that we can get in touch with you by alternative methods should there be a problem with your order or file delivery, and we can't get hold of you by email. We will not call you to try to sell you something, or send any promotional / sales material to your postal address.
  
  
• We use the services of third-party payment providers Paypal and RBS Worldpay to process payments on our behalf. We here at 1Soundfx.com do not get to see any credit card numbers or any other sensitive information. We only get to see who has paid, and how much. Your credit card details are processed by completely automated payment routines on Paypal or RBS Worldpay Secure Server and no credit card numbers or any other sensitive information is made available to us.
  
  
• When you are submitting payment through either Paypal or RBS Worldpay, you are doing so subject to the privacy terms of that company. You may see the Paypal privacy statement here, and the RBS Worldpay privacy statement here.
  
  
• As a user, you choose whether or not you wish to receive occasional newsletters from us. Newsletters are sent no more than once every 3 months, and if you don't wish to receive them, just edit your account settings and set the "Receive Newsletter" option to OFF.

Customer testimonials (Unsolicited)

• "Your sound files AND your service are exceptional. To be honest, given the low cost of your files, I was a little dubious ordering. I could not have been more wrong. The tracks are all top quality and very obviously professionally engineered. Then when I had a (user created) challenge, you went way beyond the call of duty to assist. Thank you and I wish you the success you deserve." - David Wilks, tradersinspiration.com
  
  
• "I came across your sites Shockwave-Sound.com and 1SoundFX.com while researching sounds for my iPhone applications. The excellent selection of original sounds (and the very affordable prices) are both great for me as an independent developer." - David R., Surrealpath.com
  
  
• "I must say I am thrilled with your site and product. My days of searching the web for sounds to download packed with virus’ are over and your library is quite extensive." - Aaron Gilbert, USA